Billing, Payments & Refund Policy
Last updated: 22 June 2026
This policy explains how billing, payments, delivery, cancellation, and refunds work for Polyspect ("Polyspect," "we," "us"). It forms part of our Terms of Service. For the plan list and current prices, see the pricing page.
What you are purchasing
Polyspect is a digital service: online analytics and copy-trading software for public Polymarket data. The paid Pro plan unlocks every market category, up to 30 tracked wallets, live real-money copy trading, and all filters and exports. The Free plan remains available at no cost and requires no payment. You must be at least 18 years old to purchase Pro.
Price and currency
Pro costs $50 (USD-denominated) per 30-day period, payable in cryptocurrency through our third-party payment processor. The exact amount and the accepted assets are shown at checkout before you confirm.
How billing works
- Pay per period, in advance. Each payment activates Pro for one 30-day period. Access begins as soon as the payment is confirmed.
- No automatic charges. Pro is not a recurring card subscription. We do not store a payment method and cannot charge you again automatically. When a period ends, your account returns to the Free plan until you choose to pay again.
- Extending. Paying again adds another 30-day period; the time stacks on any days remaining.
Delivery of service
The service is delivered electronically and immediately: once your payment is confirmed, Pro features are enabled on your account automatically. There is nothing to ship. If your plan does not upgrade within a few minutes of a confirmed payment, contact support@polyspect.net and we will fix it. Because Pro is a digital service delivered immediately on payment, by purchasing you request immediate access and acknowledge that this may limit any statutory right to withdraw once you have started using paid features. The mandatory consumer rights in your country still apply.
Cancellation
You can stop at any time. Because Pro does not auto-renew, there is nothing to cancel and no further charge will occur. Your Pro features remain active until the current 30-day period ends, after which the account reverts to the Free plan. You can keep using Free or close your account whenever you like.
Refund policy
We want you to be satisfied. If something is not right, email support@polyspect.net within 7 days of your payment and we will review your request individually.
- 7-day window, case by case. We assess each request on its merits, including whether Pro features — in particular live real-money copy trading — were used during the period.
- How refunds are returned. Approved refunds are sent back to the originating wallet or payment method in the same cryptocurrency, for the amount we actually received. Blockchain network fees are not refundable, as they are paid to the network and not to us.
- After 7 days. Once the 7-day window has passed, or where a period has been substantially used, fees are non-refundable except where a refund is required by applicable law or by mandatory consumer-protection rules in your country of residence.
- Technical faults. If a confirmed payment did not deliver the Pro access you paid for and we cannot resolve it, you are entitled to a full refund regardless of the 7-day window.
How to request a refund
Email support@polyspect.net from (or quoting) your account email, with the approximate payment date and, if you have it, the transaction hash or order reference. We aim to respond within 2 business days and to process approved refunds promptly thereafter.
Chargebacks and disputes
Cryptocurrency payments are irreversible on-chain, so the 7-day refund policy above is your route to a remedy if something is wrong. If you believe a charge is incorrect, email support@polyspect.net and we will resolve it quickly. You remain free to exercise any payment-dispute or consumer-protection rights available to you.
Questions
Anything unclear about payments or refunds? Write to support@polyspect.net. See also our Terms of Service, Privacy Policy, and contact page.