Contact & Support
Polyspect is an independent analytics and copy-trading platform, operated by an individual (a sole operator), not a registered company, based in Ukraine. The fastest way to reach us — for any question about your account, billing, refunds, technical issues, privacy, or anything else — is by email.
Support email
Email us at support@polyspect.net. This is our single, monitored support address and it reaches a real person. We aim to respond within 2 business days, and usually sooner.
What to include
To help us resolve your issue quickly, please write from (or quote) the email address on your Polyspect account, and include:
- A clear description of the question or problem.
- For billing or refund requests: the approximate payment date and any transaction hash or order reference (see our billing and refund policy).
- Screenshots or the page URL if it is a technical issue.
Where to look first
Many questions are already answered in our documentation:
- FAQ — common questions about plans and copy trading.
- Pricing and Billing & Refunds — payments, plans, and refunds.
- How copy trading works — the product end to end.
- Security & key custody — how we handle wallet keys.
- Privacy Policy — what data we collect and your rights.
- Terms of Service and Risk Disclosure.
Privacy and legal requests
Data access, correction, or deletion requests, and legal notices, can also be sent to support@polyspect.net — put "Privacy" or "Legal" in the subject line and we will route it appropriately. See our Privacy Policy for your rights.
Response times and scope
Support is provided by email; we do not offer phone support. We answer questions about your account, billing, technical issues, and our policies. We cannot provide financial, investment, legal, or tax advice — Polyspect is an information and analytics tool, not a broker or adviser. Please read our risk disclosure before trading.
Complaints
To raise a formal complaint, email support@polyspect.net with "Complaint" in the subject line. We acknowledge complaints within 2 business days and aim to resolve them within 14 days.